Legal
Terms of Service
These terms apply when you use the GrowMatic SA website or engage us to provide services. Please read them. By using our website or working with us, you agree to them.
In plain terms: we build and run automation and customer-response tools for your business. We'll do good work and be upfront; in return we ask that you use the services lawfully, pay agreed fees, and understand that results depend on your business too. The specifics of any engagement are set out in your own quote or agreement, which takes precedence over these general terms.
1. Who we are
GrowMatic SA ("GrowMatic", "we", "us") is a South African provider of business growth and automation services. You can reach us at ewan@growmaticsa.com or +27 82 790 0255.
2. Our services
We provide AI-powered customer service and automation, which may include a WhatsApp and website chat assistant, a missed-call text-back, an AI phone receptionist, booking and reminder automation, review management, lead follow-up, content support, and custom workflows. The exact services, scope, setup fees, and monthly fees for your business are set out in the quote or plan you agree to with us.
3. Quotes, plans, and payment
- Pricing shown on our website is indicative. The fees that apply to you are those in your agreed quote or plan.
- Plans are typically billed as a once-off setup fee plus a monthly fee. Monthly plans can be cancelled — the specifics (notice period, what happens at the end) are set out in your agreement.
- We may adjust our pricing for future billing periods; we'll give you reasonable notice of any change that affects you.
4. What we need from you
- Accurate business information so we can build and train your tools correctly.
- Timely access to any accounts or approvals needed (for example, WhatsApp Business verification, which is run by Meta and can take time).
- That you use the services lawfully and don't use them to send spam, unlawful, misleading, or harmful content.
5. Third-party services
Our services rely on third-party platforms — including WhatsApp/Meta, Twilio, Google, and others. Your use of features built on them is also subject to those providers' own terms, and their availability is outside our control. If one of them changes or has an outage, the affected feature may be interrupted; we design things to fail gracefully where we can.
6. Results
We're proud of what our tools do — reply to customers instantly, capture leads, reduce missed calls, and cut admin. However, business outcomes depend on many factors specific to you, so we don't guarantee any particular sales figure, revenue, or result. We describe what the system does rather than promising numbers we can't control.
7. Intellectual property
The website, our branding, and the underlying systems we build and operate remain our intellectual property (or that of our licensors). Your own business content and data remain yours. You may not copy, resell, or reverse-engineer our systems without our written permission.
8. Your data
Our handling of personal information is described in our Privacy Policy and POPIA Notice, which form part of these terms.
9. Limitation of liability
To the extent permitted by law, we are not liable for any indirect, incidental, or consequential loss (such as lost profits or lost business) arising from your use of, or inability to use, the website or services. Nothing in these terms limits any liability that cannot lawfully be limited. Where we are liable, our total liability is limited to the fees you paid us for the service in question in the three months before the claim arose.
10. Suspension & termination
Either party may end an engagement in line with the agreed plan. We may suspend or end services if fees are unpaid or if the services are being used unlawfully or in breach of these terms.
11. Changes to these terms
We may update these terms from time to time. The "last updated" date above shows when they last changed. Continued use of the website or services after a change means you accept the updated terms.
12. Governing law
These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over any dispute.
13. Contact
Questions about these terms? Email ewan@growmaticsa.com or WhatsApp +27 82 790 0255.